bj's Privacy Policy

0 Introduction

bj (bundles operated under bj-bet.cam) is a trusted online entertainment platform for users in Bangladesh. We believe that protecting your personal information is a fundamental responsibility — not merely a legal obligation. This Privacy Policy ("Policy") describes what information we collect, why we collect it, how it is used, and what your rights are.

bj's Terms and Conditions and this Privacy Policy should be read together — the two documents together form the complete legal framework governing your use of the platform. By registering on or continuing to use our site, you are considered to have accepted the terms of this Policy. You must be at least 21 years of age.

This Policy may be updated from time to time. If changes are made, we will post a notice on the platform and update the "Last Updated" date at the top of the document. For significant changes, you will be notified at your registered email address.

1 Information We Collect

1.1 Information Provided at Registration

When you create an account with bj, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Username and password (stored in encrypted form)
• Preferred language and currency

1.2 Identity Verification Information (KYC)

For security and fraud prevention purposes, bj may verify your identity in certain situations. In such cases, we may collect:

• National ID card or passport details
• Proof of address documents
• Information to confirm ownership of a payment method

1.3 Transaction Information

When you make a deposit or withdrawal via bKash, Nagad, Rocket or Upay, transaction details — amount, time, method and transaction ID — are automatically recorded in our system. We never collect or store your mobile wallet PIN or password.

1.4 Automatically Collected Information

The following information is automatically recorded while you use the bj platform:

• IP address and device type
• Browser and operating system information
• Session time, page visit history and click patterns
• Data collected from cookies and similar tracking technologies

2 Purpose of Using Information

bj uses the information it collects only for the purposes listed below. Information is never sold or rented to third parties.

2.1 Account Management and Service Delivery

Your information is used to create, verify and maintain your account; process deposits and withdrawals; apply bonuses; and provide VIP benefits.

2.2 Security and Fraud Prevention

Information is analysed to detect and prevent multiple account creation, unauthorised access, money laundering and other misconduct. All data transmission is secured with SSL encryption.

2.3 Customer Support

Your information is used to provide support via 24/7 live chat and email, and to resolve your complaints or queries.

2.4 Responsible Gaming

We monitor your gaming activity to ensure compliance with our responsible gaming policy. If an unusual pattern is detected, we may reach out to you.

2.5 Technical Improvement

Anonymised analytics data is used to improve platform performance, identify bugs and plan new features.

3 Information Storage and Security

3.1 Retention Period

Information is retained for as long as your account is active and for as long as necessary after account closure to meet legal and regulatory requirements. Transaction records are generally retained for up to 5 years.

3.2 Technical Safeguards

bj applies the following technical measures:

• SSL/TLS encryption for all data transfers
• Passwords stored using bcrypt hashing
• Encryption at the database level
• Regular security audits and penetration testing
• Access controls — only authorised staff can view data

3.3 Response to a Data Breach

If a data breach occurs, we will notify affected users as quickly as possible and take immediate technical action to limit the damage.

4 Sharing Information with Third Parties

4.1 Payment Processors

The minimum information necessary to process transactions via bKash, Nagad, Rocket and Upay is shared with the relevant payment provider. These providers operate under their own privacy policies.

4.2 Technology Partners

Game software providers and platform service providers may receive limited technical data — only what is necessary to deliver the service. In such cases, we enter into data protection agreements with them.

4.3 Legal Obligations

Where disclosure of information is required to comply with a court order, a lawful request from a law enforcement agency, or applicable law, we will do so.

4.4 No Sale of Information

bj never sells your personal information to advertisers or data brokers. No information is transferred to any third party outside the categories listed above.

5 Cookies and Tracking Technologies

5.1 Use of Cookies

bj uses the following types of cookies:

• Essential cookies — to maintain login sessions and ensure security
• Functional cookies — to remember your language and preferences
• Analytics cookies — to monitor platform performance

5.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent some platform features from working correctly.

6 Your Rights and Options

As a bj user, you have the following rights regarding your personal information:

6.1 Right to Access Information

You may request details of the personal information we hold about you at any time. Submit your request via 24/7 live chat or email.

6.2 Right to Correct Information

If any information we hold about you is incorrect, you may request a correction. Some information can be edited directly from your account settings.

6.3 Right to Delete Information

After your account is closed, you may request deletion of information that is not subject to legal retention requirements. However, transaction records must be kept for the period required by law.

6.4 Right to Opt Out of Promotional Communications

You may opt out of promotional emails or SMS at any time — from your account notification settings or by informing our customer support directly.

6.5 Right to Lodge a Complaint

If you have a complaint about a breach of this Policy, please contact our support team. We aim to respond within 7 business days. You can find full details about our team on bj's About Us page.

7 International Data Transfers

bj's servers and infrastructure may be operated in international data centres. Where data is transferred, we ensure that adequate protections are maintained — through contractual obligations and technical safeguards.

Your information will never be transferred to any country where the protections set out in this Policy cannot be maintained.

8 Protection of Minors

bj strictly follows a 21+ age policy. We do not knowingly collect information from anyone under the age of 21. Age is verified at registration and additional verification is applied in cases of suspicion.

If we become aware that a minor's information is in our system, we will immediately close that account and delete the associated information.

9 Contact and Complaints

For any questions, concerns or complaints regarding this Privacy Policy, please contact us through the following:

• 24/7 Live Chat: directly within the platform
• Email: [email protected]

For more information, visit bj's FAQ page, where you will find answers to common questions about accounts, payments and privacy.

We take every complaint seriously and aim to provide a formal response within 7 business days.